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My name is Isaac Farley, Crossref Technical Support Manager. We’ve got a collective post here from our technical support team - staff members and contractors - since we all have what I think will be a helpful perspective to the question: ‘What’s that one thing that you wish you could snap your fingers and make clearer and easier for our members?’ Within, you’ll find us referencing our Community Forum, the open support platform where you can get answers from all of us and other Crossref members and users. We invite you to join us there; how about asking your next question of us there? Or, simply let us know how we did with this post. We’d love to hear from you!

At Crossref, we care a lot about the completeness and quality of metadata. Gathering robust metadata from across the global network of scholarly communication is essential for effective co-creation of the research nexus and making the inner workings of academia traceable and transparent. We invest time in community initiatives such as Metadata 20/20 and Better Together webinars. We encourage members to take time to look up their participation reports, and our team can support you if you’re looking to understand and improve any aspects of metadata coverage of your content.

Quality metadata is foundational to the research nexus and all Crossref services. When inaccuracies creep in, these create problems that get compounded down the line. No wonder that reports of metadata errors from authors, members, and other metadata users are some of the most common messages we receive into the technical support team (we encourage you to continue to report these metadata errors). We make members’ metadata openly available via our APIs, which means people and machines can incorporate it into their research tools and services - thus, we all want it to be accurate.

TL;DR We inadvertently deleted data in our authentication sandbox that stored member credentials for our Test Admin Tool - test.crossref.org. We’re restoring credentials using our production data, but this will mean that some members have credentials that are out-of-sync. Please contact support@crossref.org if you have issues accessing test.crossref.org. The details Earlier today the credentials in our authentication sandbox were inadvertently deleted. This was a mistake on our end that has resulted in those credentials no longer being stored for our members using our Test Admin Tool - test.

TL;DR We missed an error that led to resource resolution URLs of some 500,000+ records to be incorrectly updated. We have reverted the incorrect resolution URLs affected by this problem. And, we’re putting in place checks and changes in our processes to ensure this does not happen again. How we got here Our technical support team was contacted in late June by Wiley about updating resolution URLs for their content. It’s a common request of our technical support team, one meant to make the URL update process more efficient, but this was a particularly large request.

UPDATE, 20 December 2021 We are delaying the Metadata Manager sunset until 6 months after release of our new content registration tool. You can expect to see the new tool in production in the first half of 2022. For more information, see this post in the Community Forum. Hi, I’m Sara, one of the Product Managers here at Crossref. I joined the team in April 2020, primarily tasked with looking after Content Registration mechanisms.

Some of you who have submitted content to us during the first two months of 2021 may have experienced content registration delays. We noticed; you did, too. The time between us receiving XML from members, to the content being registered with us and the DOI resolving to the correct resolution URL, is usually a matter of minutes. Some submissions take longer - for example, book registrations with large reference lists, or very large files from larger publishers can take up to 24 to 48 hours to process.

The Initiative for Open Abstracts (I4OA) launched this week. The initiative calls on scholarly publishers to make the abstracts of their publications openly available. More specifically, publishers that work with Crossref to register DOIs for their publications are requested to include abstracts in the metadata they deposit in Crossref. These abstracts will then be made openly available by Crossref. 39 publishers have already agreed to join I4OA and to open their abstracts.

Just when you thought 2020 couldn’t go any faster, it’s Peer Review week again! Peer Review is such an important part of the research process and highlighting the role it plays is key to retaining and reinforcing trust in the publishing process.  

Hello, I’m Paul Davis and I’ve been part of the Crossref support team since May 2017. In that time I’ve become more adept as a DOI detective, helping our members work out whodunnit when it comes to submission errors.

If you have ever received one of our error messages after you have submitted metadata to us, you may know that some are helpful and others are, well, difficult to decode. I’m here to help you to become your own DOI detective.