Documentation

Get help with Similarity Check

Do start by reading the documentation on this website.

Help with initial set up for iThenticate administrators

Help using the iThenticate tool

Help with upgrading from iThenticate v1 to iThenticate v2

If you still don’t understand how to use the iThenticate tool, the team at Crossref can help - just contact us.

If you encounter a technical issue (such as an error message or a bug), please contact the Turnitin team directly at tiisupport@turnitin.com.

To find out about outages or planned maintenance that affect the iThenticate system, check the Turnitin status page or Turnitin’s X feed. These pages display information on service outages, maintenance alerts, or incidents related to the performance of iThenticate. You can also subscribe to the notifications feed to automatically receive updates. For known bugs in the iThenticate software, please visit Turnitin’s known issues page.

Page owner: Kathleen Luschek   |   Last updated 2020-May-19